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Clarion Subscriptions

Clarion have introduced two subscription packages to help you get the best value for your Clarion investments. These programmes will help ensure that you are always up to speed with the most current Clarion package available.

CORE SUBSCRIPTION PROGRAM (CSP)

The CSP entitles you to both Major and Minor Upgrades for one year. As long as you have an active subscription, you will get all the latest versions of Clarion and will never have to buy another new version.

SIMPLE MAINTENANCE PROGRAM (SMP)

 
The SMP entitles you to all Minor upgrades (dot releases) and interim patches for one year.

If at any time during the 12 months of your active SMP you purchase a major upgrade, then any remaining months of SMP coverage will be added to the maintenance coverage of the upgrade.

Subscription of Maintenance Program?

Maintaining current annual coverage is more cost effective than purchasing upgraded versions of a product at full price. It is also a way to accurately budget for software upgrades and treat them as annual business expenses rather than periodic large purchases.

Subscribers to either program can submit support incidents, be assigned an incident number, and track the progress of incident reports. With our Problem-Tracker Developer Support System, you will never have to keep guessing about the status of the problem you reported. You will get accurate online incident tracking, and you will be notified through email when a support engineer responds to your incident.

These new programs provide a great value that will keep you up-to-date with the latest software releases. For your convenience, software updates can be delivered electronically, or ordered on CD.

What is the Problem-Tracker Support System?

The Problem-Tracker system is a web application that enables you to create and track technical support incidents. With this new system any Clarion user can submit incident reports and view the list of open, confirmed bugs. Subscribers to either plan (CSP or SMP) can submit support incidents, be assigned a tracking number, and check the progress of these incidents with a support technician.

All users who have purchased a license within 6 months, and all program subscribers will have support accounts automatically created.

What if I do not purchase either program?

There is no requirement to purchase either program, though they will save you money. Users can always purchase any upgrade at the current list price, and will receive all interim maintenance builds for 6 months from the date of purchase.

* Bug fixes included in a major upgrade will not be integrated into earlier releases
* Technical support must be purchased on a per incident basis
* At any time within 45 days following the expiration date, you may renew the original program retroactive to the original date of expiration

What if I own or purchase additional licenses after the initial purchase?

* All additional licenses must be added to the existing program
Discounts apply for sites with more than 3 licenses.

When are upgrades released?

We release product upgrades when:

* New features or functions have been added to provide frequently requested functionality
* Reported problems have been corrected.
* Support for newly released operating systems has been added.

What are Maintenance releases? (Increment in build number)

Maintenance releases fix reported problems and introduce minor enhancements. Maintenance releases are available to registered customers at no charge for 6 months from the date of purchase. You can tell if an update is a maintenance releases by looking at the version number. If the version number of a new release hasn't changed, it's a maintenance release build – for example if you have version 6.0 build 100, then version 6.0 build 101, build 102, and build 103 would all be examples of maintenance releases.

What are Minor upgrades? (Dot releases)

All dot releases are free for SMP and CSP customers. A minor upgrade includes new features, improved functionality, and bug fixes.

You can tell if an upgrade is a dot release (minor upgrade) by looking at the version number. If the version number on the right side of the decimal point has changed, it's a minor upgrade. For example, version 6.1 is the current shipping release; the release of version 6.2 would be an example of a minor upgrade.

What are Major upgrades?

You can tell if an upgrade is a major upgrade by looking at the version number. If the version number on the left side of the decimal point has changed, it's a major upgrade. For example, version 6.3 is the current shipping release; the release of version 7.0 would be an example of a major upgrade.

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If you require further information, please call us free on 0800 652 4050

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