DSCallards Services

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CONSULTANCY AND SUPPORT
"Software is rarely fully utilised ...
on average, only 40% of a software package is ever implemented"

DSCallards through their consultancy and support programmes can help your enterprise to maximise the potential of your existing software investment.

CONSULTANCY

Speed up implementation and reduce teething problems

In today's software industry we demand more out of software both in use and speed. However as systems fight to meet our demands they inherently become more sophisticated and this causes its own breed of problems. Even with modern day wizards and templates it is nearly impossible to install and set-up modern day software without it impacting on other, already installed, packages. Avoiding reduced performance or system crashes requires extensive knowledge; knowledge that is generally expensive and only utilised for a very limited time.

Deploying a DSCallards consultancy programme means gaining access to some of the most talented people in the industry but only when you really require them, when it matters such as at the implementation phase or through a critical transaction process.

Consultancy Services
DSCallards offers a comprehensive range of consultancy services developed to provide practical solutions to meet current and future IT requirements. These consultancy services are designed to assist organisations who do not wish to devote specialised resources to such projects and can be tailored to meet specific requirements.

Project Management
DSCallards will work in partnership with your organisation, taking ownership of the implementation through to the point of handing over a working installation, thus ensuring that the level of planning and control is appropriate to the complexity of implementing your project.

SUPPORT

For any query that you may have on your project, DSCallards experts are just a telephone call or click of a mouse away.  Obtaining Technical Support within DSCallards puts you in touch with a dedicated, specialist team of experts who will provide you with the most cost effective and practical solutions to your problems.

At DSCallards, we believe that technical support and maintenance services play a vital role in our business model. By understanding the products that we supply, we can enhance our customer service by offering support during evaluation, development and implementation phases of your project. 

DSCallards User Support Contract

This is an annual contract which provides unlimited telephone and email access to DSCallards’ Support Desk, five days a week from 9 am to 5 pm. One or more Named Users act as the hub for liaising with our Specialists for any user-based support issue. This service meets the needs of the user working frequently with a solution and delivers the security of knowing that if a problem occurs, there is someone on-hand to help you.

What our customers say ...

If you require further information, please call usfree on 0800 652 4050

 

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